Category Archives : Team Building

Throughout a cool winter, wise companies obtain hectic preparing for springtime. One means to ready is to deve

If we asked your managers and your front-line employees what makes your company different and better, what wou

Most businesses say it’s their customer service that sets them apart. How many times in the last 30 days hav

The “Magic Formula” for creating a customer-focused team = A + B + C + D + E  . . . . What?  There real

These are challenging times for customer service.  Not just because of the economy, but because communication

Haven’t most of us heard one of our elders say, “Practice Makes Perfect!”  The wisdom of our elders mos

For most utilities, product knowledge and experience are important to both the company and the customer.  And

When you contact a company and are greeted or met by an individual, do you care what her title is or what her

With today’s economy as it is, you are likely experiencing an increase in customer complaints.  And if you

Is your day filled with interruptions?  Are you tired of a parade of employees or coworkers complaining about