Category Archives : Retention

1.  Make your customers feel important.  Call your customers by name. Ask about their families, vacation pla

If we asked your managers and your front-line employees what makes your company different and better, what wou

Have you ever been out to eat and had a terrible customer-service experience and as you are leaving, the host

These are challenging times for customer service.  Not just because of the economy, but because communication

For most utilities, product knowledge and experience are important to both the company and the customer.  And

With today’s economy as it is, you are likely experiencing an increase in customer complaints.  And if you

Have you experienced the “Wal-Mart Mentality” with any of your customers, where customers expect you to ha

Research shows that customers form first impressions about their interaction with a customer service represent

It’s impossible to make every customer happy all the time, but I strongly recommend that customer service re

Customers are the lifeblood of your company. Without them, you are out of business!  Why, then, do so many wi