Category Archives : Relationship Building

Utilities provide service to their customers every day, often over the phone. Customers call to buy a product

A few months ago I fired the family dentist we had used for the last ten years. Why would I quit doing busines


Customers are the lifeblood of your telecom. Without them, you are out of business! Why, then, do so many tele

In this rapidly changing economy, one of the biggest challenges public power utilities face is how to keep pac


Customers are gold to your business! They are your lifeblood. Without customers, we would all be out of busine

There isn’t one. Angry customers are no joke! How many times a day do your agents take a telephone call only


Last week, one of our clients told us they were having a very difficult time calling us. The call would ring t