Category Archives : Recognition

“If you create an environment that motivates employees to turn the valve on full throttle, you can outperfor

A recent Gallup survey of 55,000 employees matched the following attitudes directly to higher profits: Employe


Workplace change is common in the utility industry but not all managers do a good job of communicating change

I recently called a company to make a purchase. A woman answered the phone and her voice was warm and friendly


There are a few things that all public power utilities have in common. They all want to enhance corporate resu

The Pygmalion Effect comes from Greek mythology. Pygmalion, the King of Cyprus, carved an ivory statue of the


In this rapidly changing economy, one of the biggest challenges telephone companies and other industries face

If you were to review the memories of your youth, chances are there was a teacher, friend, family acquaintance


Extraordinary customer service will get you there Utilities that want more customers, more sales and higher pr

Everyone likes to be appreciated and employees at utility companies are no exception. But do they know they