Category Archives : Management

War in Iraq. Terrorist attacks overseas. Terrorist attacks in New York City and Washington, D.C. Soft economie

Everyone likes to be appreciated and employees at utility companies are no exception. But do they know they


E-mail has become a popular communication tool for people and businesses. With e-mail so widely available, why

Top-notch service helps telcos retain their existing customers. Consistency of service is the key, and your em


Utilities provide service to their customers every day, often over the phone. Customers call to buy a product

A few months ago I fired the family dentist we had used for the last ten years. Why would I quit doing busines


I recently picked up a car from one of the national rental car companies and left with more than a vehicle. I

If you interviewed 100 people on the street, how many would tell you they think customer service is alive and


Outside the city of El Paso, Texas, sits Damian Elementary School. This is a school with a 90 percent Hispanic

I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several