Category Archives : Management

Most businesses say it’s their customer service that sets them apart. How many times in the last 30 days hav

Every company wants to make sales and it should come as no surprise that salespeople are a critical part of th

There are a few things that all public power utilities have in common. They all want to enhance corporate resu

A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th

When a rural telephone company loses a customer, it does not lose one sale but a lifetime opportunity of profi

The Pygmalion Effect comes from Greek mythology. Pygmalion, the King of Cyprus, carved an ivory statue of the

Utilities with new positions to fill face two problems – an overwhelming number of applicants and the challe

Customer service is simply people serving people.  Employees at your utility are the people who create a serv

Everyone loves to belong, to be a part of something. How about the employees at your utility? Do they feel the

If you were to review the memories of your youth, chances are there was a teacher, friend, family acquaintance