Category Archives : Communication

No matter what words you use, the tone of your voice reveals what you think and feel. Let’s look at a few ex

It’s no great surprise that customers who call with any kind of question — billing, account status, produc

Most businesses say it’s their customer service that sets them apart. How many times in the last 30 days hav

Different needs motivate different people. Some of us are motivated by power, others by the need for achieveme

Your insight on customers, customer service and the importance of your relationship with your customers has a

Every customer who either walks into or telephones your business has a need. If your employees satisfy your cu

Have you ever been out to eat and had a terrible customer-service experience and as you are leaving, the host

Who doesn’t like change?  At the beginning of almost every training session I ask for a show of hands from

These are challenging times for customer service.  Not just because of the economy, but because communication

Haven’t most of us heard one of our elders say, “Practice Makes Perfect!”  The wisdom of our elders mos