Category Archives : Coaching

Teamwork “The achievements of an organization are the results of the combined effort of each individual.”

No matter what words you use, the tone of your voice reveals what you think and feel. Let’s look at a few ex

Who are the most crucial individuals in your organization? It may come as a surprise to learn that one of the

Landline is dying. No surprise there. The good news is that there is Life After Landline, and this complimenta

1.  Make your customers feel important.  Call your customers by name. Ask about their families, vacation pla

If we asked your managers and your front-line employees what makes your company different and better, what wou

Most businesses say it’s their customer service that sets them apart. How many times in the last 30 days hav

The “Magic Formula” for creating a customer-focused team = A + B + C + D + E  . . . . What?  There real

Your insight on customers, customer service and the importance of your relationship with your customers has a

Every customer who either walks into or telephones your business has a need. If your employees satisfy your cu