Press Releases
Telecoms Should Not Allow
E-Mail Mania To Damage Customer Relationships
8-13-08
Utilities Should Manage
‘Moments of Truth’ to Create Positive Service Experiences With Customers
7-14-08
‘Magic Words’ Telecom CSRs
Should Use With Customers
6-12-08
Role Playing Sharpens Telecom
CSR Sales, Service Skills
5-12-08
Four Questions Prospective
Utility Customers Won’t Ask
4-10-08
10 Steps to Improve Your
Telecom’s Bottom Line
3-11-08
Eight Basic Principles That
Can Take Utility Customers Beyond Being Merely Satisfied
1-10-08
Telecom Employees Should
Assess Themselves For Their Customer Service Fitness
12-11-07
Effective Listening Helps
Utility CSRs Develop Rapport With Customers
11-13-07
Telecoms Must Avoid Lost
Marketing Opportunities That Create ‘Doubtcomes’ With Customers
10-11-07
Mistakes Will Happen and How
They Are Resolved Makes All the Difference for Utility Customers
9-13-07
Dynamic Duo for Telecoms:
Understand Competitive Advantage and Empower Staff to Make Most of It
8-9-07
