Recent Newsletters

S.O.S. - Early Warning Signs!

Fine is a Dangerous Word

Good Intentions Don't Count!

Are Customers Bugging You?

The Magic Words Customers Love!

Moments of Truth

Questions Your Customers Are Afraid to Ask

Do Staff Meetings Drive You Crazy?

Play the role-playing game to win

Wanted--Friendly Employees! Hiring

Customer Service Principles

Customer Service Fitness Test

Customer Service Measurement: Why Bother?

Do you function like a flock of geese?

Employee Training

Increasing sales by resolving customer problems.

Increasing Sales with the Dynamic Duo – Part 1

Increasing Sales with the Dynamic Duo – Part 2

Listen with Your Mouth

Meeting Customer Expectations

Mistakes Are Going To Be Made

My Perception is My Reality

Negativity Is Like a Virus

Never Criticize The Competition

Outcomes or Doubtcomes?

Promoting Your Products

The Challenge of Developing Rapport

The Referral Gold Mine

The Three Basic Rules of Training

Want More Customers? Training Will Make It Happen

What Motivates Generation X and Y?

Why Should I Care?

Your Customers Are Part of Your Sales Team