Category Archives : Training

Last week, one of our clients told us they were having a very difficult time calling us. The call would ring t

At your company . . . – Who delivers customer service? – Who is more important – new or existing


In one way or another, all customer interactions are either customer service based or sales based. From a sale

The other day I noticed a “No Wait” policy posted in a grocery store. The sign read, “We gua