Category Archives : Training

Utilities provide service to their customers every day, often over the phone. Customers call to buy a product

Are You Losing Business to Your Competition? Let Mary Jane Show the Way to Improved Sales A bit ago my wife Ke


A few months ago I fired the family dentist we had used for the last ten years. Why would I quit doing busines

I recently picked up a car from one of the national rental car companies and left with more than a vehicle. I


In this rapidly changing economy, one of the biggest challenges public power utilities face is how to keep pac

If you interviewed 100 people on the street, how many would tell you they think customer service is alive and


Outside the city of El Paso, Texas, sits Damian Elementary School. This is a school with a 90 percent Hispanic

I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several


If you interviewed 100 people on the street, how many would tell you they think customer service is alive and

There isn’t one. Angry customers are no joke! How many times a day do your agents take a telephone call only