Category Archives : Training

Research shows that customers form first impressions about their interaction with a customer service represent

Customers really don’t care if you are having a bad day or just took a call from an agitated customer. What


Customers are the lifeblood of your company. Without them, you are out of business!  Why, then, do so many wi

There are a lot of challenges to running a successful company. That’s why it’s more important than ever th


A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th

If you were to review the memories of your youth, chances are there is a teacher, friend, family acquaintance


Every utility looks for ways to increase revenues and selling products beyond traditional power generation is

“If you create an environment that motivates employees to turn the valve on full throttle, you can outperfor


As more and more utilities invest in e-mail technology to provide customer support, it’s important that they

A recent Gallup survey of 55,000 employees matched the following attitudes directly to higher profits: Employe