Category Archives : Training

Every customer who either walks into or telephones your business has a need. If your employees satisfy your cu

Have you ever been out to eat and had a terrible customer-service experience and as you are leaving, the host


These are challenging times for customer service.  Not just because of the economy, but because communication

Haven’t most of us heard one of our elders say, “Practice Makes Perfect!”  The wisdom of our elders mos


As you prepare to close out another year of serving customers, you should be asking an important question: 

For most utilities, product knowledge and experience are important to both the company and the customer.  And


When you contact a company and are greeted or met by an individual, do you care what her title is or what her

With today’s economy as it is, you are likely experiencing an increase in customer complaints.  And if you


Is your day filled with interruptions?  Are you tired of a parade of employees or coworkers complaining about

I am one of the lucky people that get to fly about three out of four weeks every month.  I have lots and lots