Category Archives : Team Building

If you were to review the memories of your youth, chances are there was a teacher, friend, family acquaintance

Extraordinary customer service will get you there Utilities that want more customers, more sales and higher pr


Everyone likes to be appreciated and employees at utility companies are no exception. But do they know they

Top-notch service helps telcos retain their existing customers. Consistency of service is the key, and your em


Utilities provide service to their customers every day, often over the phone. Customers call to buy a product

A few months ago I fired the family dentist we had used for the last ten years. Why would I quit doing busines


In this rapidly changing economy, one of the biggest challenges public power utilities face is how to keep pac

If you interviewed 100 people on the street, how many would tell you they think customer service is alive and


Outside the city of El Paso, Texas, sits Damian Elementary School. This is a school with a 90 percent Hispanic

I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several