Category Archives : Team Building

Every utility looks for ways to increase revenues and selling products beyond traditional power generation is

“If you create an environment that motivates employees to turn the valve on full throttle, you can outperfor


A recent Gallup survey of 55,000 employees matched the following attitudes directly to higher profits: Employe

Utility managers who talk about good customer service but do not demonstrate it are fighting a losing battle w


“Puttin’ on the Ritz” is a well-known expression for high quality and utilities could learn much from th

Rural telephone companies across the country are experiencing a new challenge as many longtime employees reach


There are a few things that all public power utilities have in common. They all want to enhance corporate resu

When a rural telephone company loses a customer, it does not lose one sale but a lifetime opportunity of profi


The Pygmalion Effect comes from Greek mythology. Pygmalion, the King of Cyprus, carved an ivory statue of the

Everyone loves to belong, to be a part of something. How about the employees at your utility? Do they feel the