Category Archives : Team Building

I am one of the lucky people that get to fly about three out of four weeks every month.  I have lots and lots

Customers really don’t care if you are having a bad day or just took a call from an agitated customer. What


Customers are the lifeblood of your company. Without them, you are out of business!  Why, then, do so many wi

Workplace change is common but not all managers do a good job of communicating change and helping employees co


There are a lot of challenges to running a successful company. That’s why it’s more important than ever th

A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th


Office squabbles aren’t much different than those we experience at home. Because we can’t typicall

Different needs motivate different people. Some of us are motivated by power, others by the need for achieveme


Most of us have at one time or another had to deal with individuals who are “sour grapes” or have a negati

If you were to review the memories of your youth, chances are there is a teacher, friend, family acquaintance