Category Archives : Retention

Customers are not just a source of revenue for your company; they’re a potential gold mine for referrals tha

Modern selling strategies are centered on relationship selling. One’s ability to develop and maintain long-t


A recent Gallup survey of 55,000 employees matched the following attitudes directly to higher profits: Employe

Customers contact your utility every day. They have a problem. They need help understanding their bill. They


Most businesses say it’s their customer service that sets them apart. How many times in the last 30 days hav

When a rural telephone company loses a customer, it does not lose one sale but a lifetime opportunity of profi


War in Iraq. Terrorist attacks overseas. Terrorist attacks in New York City and Washington, D.C. Soft economie

Utilities provide service to their customers every day, often over the phone. Customers call to buy a product


A few months ago I fired the family dentist we had used for the last ten years. Why would I quit doing busines

I recently picked up a car from one of the national rental car companies and left with more than a vehicle. I