Category Archives : Relationship Building

It’s impossible to make every customer happy all the time, but I strongly recommend that customer service re

Customers are the lifeblood of your company. Without them, you are out of business!  Why, then, do so many wi


Customers are not just a source of revenue for your company; they’re a potential gold mine for referrals tha

A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th


Modern selling strategies are centered on relationship selling. One’s ability to develop and maintain long-t

If you were to review the memories of your youth, chances are there is a teacher, friend, family acquaintance


Every utility looks for ways to increase revenues and selling products beyond traditional power generation is

“If you create an environment that motivates employees to turn the valve on full throttle, you can outperfor


Utility managers who talk about good customer service but do not demonstrate it are fighting a losing battle w

Workplace change is common in the utility industry but not all managers do a good job of communicating change