Category Archives : Management

When you contact a company and are greeted or met by an individual, do you care what her title is or what her

With today’s economy as it is, you are likely experiencing an increase in customer complaints.  And if you


Is your day filled with interruptions?  Are you tired of a parade of employees or coworkers complaining about

I am one of the lucky people that get to fly about three out of four weeks every month.  I have lots and lots


Customers really don’t care if you are having a bad day or just took a call from an agitated customer. What

Customers are the lifeblood of your company. Without them, you are out of business!  Why, then, do so many wi


Workplace change is common but not all managers do a good job of communicating change and helping employees co

A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th


Different needs motivate different people. Some of us are motivated by power, others by the need for achieveme

Most of us have at one time or another had to deal with individuals who are “sour grapes” or have a negati