Category Archives : General

Turning a challenge into an opportunity – that is the goal of effective conflict resolution! So how do you d

It’s no great surprise that customers who call with any kind of question — billing, account status, produc

Landline is dying. No surprise there. The good news is that there is Life After Landline, and this complimenta

I am one of the lucky people that get to fly about three out of four weeks every month.  I have lots and lots

Customers are not just a source of revenue for your company; they’re a potential gold mine for referrals tha

Depending on where your utility is located, you may have already received your first call of the winter-heatin

When the Internet craze first started, many companies created Web sites because a lot of other companies had t