Category Archives : Customer Service

There isn’t one. Angry customers are no joke! How many times a day do your agents take a telephone call only

At your company . . . – Who delivers customer service? – Who is more important – new or existing


In one way or another, all customer interactions are either customer service based or sales based. From a sale

The other day I noticed a “No Wait” policy posted in a grocery store. The sign read, “We gua


What comes to mind when you hear the words “the North Star”? Bright and shining . . . steadfast .