Category Archives : Customer Service

When a rural telephone company loses a customer, it does not lose one sale but a lifetime opportunity of profi

Customer service is simply people serving people.  Employees at your utility are the people who create a serv


Everyone loves to belong, to be a part of something. How about the employees at your utility? Do they feel the

In this rapidly changing economy, one of the biggest challenges telephone companies and other industries face


War in Iraq. Terrorist attacks overseas. Terrorist attacks in New York City and Washington, D.C. Soft economie

Extraordinary customer service will get you there Utilities that want more customers, more sales and higher pr


E-mail has become a popular communication tool for people and businesses. With e-mail so widely available, why

Top-notch service helps telcos retain their existing customers. Consistency of service is the key, and your em


Utilities provide service to their customers every day, often over the phone. Customers call to buy a product

Utilities provide service to their customers every day, often over the phone. Customers call to buy a product