Category Archives : Customer Service

As more and more utilities invest in e-mail technology to provide customer support, it’s important that they

Utility managers who talk about good customer service but do not demonstrate it are fighting a losing battle w


“Puttin’ on the Ritz” is a well-known expression for high quality and utilities could learn much from th

If you took a poll at your public utility and asked every employee to rate the level of communication between


Customers contact your utility every day. They have a problem. They need help understanding their bill. They

Most businesses say it’s their customer service that sets them apart. How many times in the last 30 days hav


Rural telephone companies across the country are experiencing a new challenge as many longtime employees reach

There are a few things that all public power utilities have in common. They all want to enhance corporate resu


When the Internet craze first started, many companies created Web sites because a lot of other companies had t

A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th