Category Archives : Customer Service

Customers really don’t care if you are having a bad day or just took a call from an agitated customer. What

Have you experienced the “Wal-Mart Mentality” with any of your customers, where customers expect you to ha


There isn’t a company in existence that doesn’t make a mistake from time to time that impacts cust

Research shows that customers form first impressions about their interaction with a customer service represent


It’s impossible to make every customer happy all the time, but I strongly recommend that customer service re

Customers are the lifeblood of your company. Without them, you are out of business!  Why, then, do so many wi


There are a lot of challenges to running a successful company. That’s why it’s more important than ever th

Modern selling strategies are centered on relationship selling. One’s ability to develop and maintain long-t


Most of us have at one time or another had to deal with individuals who are “sour grapes” or have a negati

There isn’t a utility in existence that doesn’t make a mistake from time to time that impacts customers. T