Category Archives : Communication

A recent Gallup survey of 55,000 employees matched the following attitudes directly to higher profits: Employe

Utility managers who talk about good customer service but do not demonstrate it are fighting a losing battle w


Workplace change is common in the utility industry but not all managers do a good job of communicating change

“Puttin’ on the Ritz” is a well-known expression for high quality and utilities could learn much from th


If you took a poll at your public utility and asked every employee to rate the level of communication between

It’s my job to help telecom service providers improve their customer service practices and increase sales of


Customers contact your utility every day. They have a problem. They need help understanding their bill. They

Most businesses say it’s their customer service that sets them apart. How many times in the last 30 days hav


Rural telephone companies across the country are experiencing a new challenge as many longtime employees reach

There are a few things that all public power utilities have in common. They all want to enhance corporate resu