Category Archives : Communication

There are a lot of challenges to running a successful company. That’s why it’s more important than ever th

A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th


Office squabbles aren’t much different than those we experience at home. Because we can’t typicall

Modern selling strategies are centered on relationship selling. One’s ability to develop and maintain long-t


Different needs motivate different people. Some of us are motivated by power, others by the need for achieveme

Most of us have at one time or another had to deal with individuals who are “sour grapes” or have a negati


If you were to review the memories of your youth, chances are there is a teacher, friend, family acquaintance

There isn’t a utility in existence that doesn’t make a mistake from time to time that impacts customers. T


“If you create an environment that motivates employees to turn the valve on full throttle, you can outperfor

As more and more utilities invest in e-mail technology to provide customer support, it’s important that they