Category Archives : Communication

For most utilities, product knowledge and experience are important to both the company and the customer.  And

When you contact a company and are greeted or met by an individual, do you care what her title is or what her


With today’s economy as it is, you are likely experiencing an increase in customer complaints.  And if you

Is your day filled with interruptions?  Are you tired of a parade of employees or coworkers complaining about


Have you experienced the “Wal-Mart Mentality” with any of your customers, where customers expect you to ha

Research shows that customers form first impressions about their interaction with a customer service represent


It’s impossible to make every customer happy all the time, but I strongly recommend that customer service re

Customers are the lifeblood of your company. Without them, you are out of business!  Why, then, do so many wi


Customers are not just a source of revenue for your company; they’re a potential gold mine for referrals tha

Workplace change is common but not all managers do a good job of communicating change and helping employees co