Category Archives : Coaching

If you interviewed 100 people on the street, how many would tell you they think customer service is alive and

There isn’t one. Angry customers are no joke! How many times a day do your agents take a telephone call only


At your company . . . – Who delivers customer service? – Who is more important – new or existing

The other day I noticed a “No Wait” policy posted in a grocery store. The sign read, “We gua


What comes to mind when you hear the words “the North Star”? Bright and shining . . . steadfast .