Category Archives : Coaching

Extraordinary customer service will get you there Utilities that want more customers, more sales and higher pr

E-mail has become a popular communication tool for people and businesses. With e-mail so widely available, why


Top-notch service helps telcos retain their existing customers. Consistency of service is the key, and your em

Utilities provide service to their customers every day, often over the phone. Customers call to buy a product


Utilities provide service to their customers every day, often over the phone. Customers call to buy a product

Are You Losing Business to Your Competition? Let Mary Jane Show the Way to Improved Sales A bit ago my wife Ke


A few months ago I fired the family dentist we had used for the last ten years. Why would I quit doing busines

If you interviewed 100 people on the street, how many would tell you they think customer service is alive and


Outside the city of El Paso, Texas, sits Damian Elementary School. This is a school with a 90 percent Hispanic

I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several