Category Archives : Coaching

Rural telephone companies across the country are experiencing a new challenge as many longtime employees reach

There are a few things that all public power utilities have in common. They all want to enhance corporate resu


A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th

When a rural telephone company loses a customer, it does not lose one sale but a lifetime opportunity of profi


The Pygmalion Effect comes from Greek mythology. Pygmalion, the King of Cyprus, carved an ivory statue of the

Customer service is simply people serving people.  Employees at your utility are the people who create a serv


Everyone loves to belong, to be a part of something. How about the employees at your utility? Do they feel the

In this rapidly changing economy, one of the biggest challenges telephone companies and other industries face


If you were to review the memories of your youth, chances are there was a teacher, friend, family acquaintance

War in Iraq. Terrorist attacks overseas. Terrorist attacks in New York City and Washington, D.C. Soft economie