Category Archives : Coaching

Every utility looks for ways to increase revenues and selling products beyond traditional power generation is

A recent Gallup survey of 55,000 employees matched the following attitudes directly to higher profits: Employe


Utility managers who talk about good customer service but do not demonstrate it are fighting a losing battle w

Workplace change is common in the utility industry but not all managers do a good job of communicating change


“Puttin’ on the Ritz” is a well-known expression for high quality and utilities could learn much from th

If you took a poll at your public utility and asked every employee to rate the level of communication between


I recently called a company to make a purchase. A woman answered the phone and her voice was warm and friendly

It’s my job to help telecom service providers improve their customer service practices and increase sales of


Customers contact your utility every day. They have a problem. They need help understanding their bill. They

Every company wants to make sales and it should come as no surprise that salespeople are a critical part of th