Category Archives : Coaching

There isn’t a company in existence that doesn’t make a mistake from time to time that impacts cust

Research shows that customers form first impressions about their interaction with a customer service represent


Customers are the lifeblood of your company. Without them, you are out of business!  Why, then, do so many wi

Workplace change is common but not all managers do a good job of communicating change and helping employees co


There are a lot of challenges to running a successful company. That’s why it’s more important than ever th

A potential customer walks into your office.  Her name is Jane and she has decided to move her kids out of th


Office squabbles aren’t much different than those we experience at home. Because we can’t typicall

Different needs motivate different people. Some of us are motivated by power, others by the need for achieveme


Most of us have at one time or another had to deal with individuals who are “sour grapes” or have a negati

If you were to review the memories of your youth, chances are there is a teacher, friend, family acquaintance